WEEK 4 DISCUSSION QUESTIONS

Gaming Device Department Personnel Management -                                                                                                        * Name three personnel management guidelines and how you would use them in the industry.

Gaming Device Department Scheduling -
       * Discuss three scheduling strategies you would use as a slot department shift manager.

Field Trip - International Gaming Technology (IGT) -
       * Briefly discuss two important points emphasized by each of the executives at IGT - Ed Rogich and John Pohlhill.

Gaming Device Floor Layouts and Techniques - Part 1 -
       * What are the important considerations for determining the ideal layout? Why and how would you change your layout?

Gaming Device Marketing and Signage - Part 1 -
       * What are the different types of marketing and how are they applied?

Field Trip - Bally Gaming -
       * What did you learn from the Bally Field Trip concerning either the Assembly and Distribution Departments of the Entrance Showroom and Traditional Gaming Device Showroom?

Gaming Device Route Operations -
       * What type of arrangements can be made between Route Operator Companies and the outlets?

Field Trip - United Coin -
       * What were three significant points made in the interviews at the United Coin field trip?

Field Trip - Low Volume Hotel/Casino Gaming Device Department -
       * What special operational features were observed at the Four Queens (low volume) field trip?

Future Outlook and Career Opportunities in Gaming Device Operations -
       * What careers opportunities might you be interested in with the Gaming Device Department?

Problem Gambling -
       * What is the mission of the Nevada Council on Problem Gambling?

WEEK 4 COURSE VIDEOS

Day 1 Gaming Device Department Personnel Management
           Gaming Device Department Scheduling

Day 2 Field Trip International Game Technology IGT
           Gaming Device Floor Layouts and Techniques Part I

Day3 Gaming Device Marketing and Signage Part I
          Field Trip-Bally Gaming

Day 4 Route Operations
           Field Trip United Coin

Day 5 Field Trip Low Volume Hotel Casino Gaming Device Department
           Future Outlook and Career Opportunities in Gaming Device Operations

WEEK 3 ASSIGNMENT QUESTIONS

1. What do you think will be the next generation of gaming devices (slots)?

2. Do you see the leadership role of the Director of Gaming Device dept. becoming more or less significant in the future?

3. What gaming device machine percentage calculation terminology have you heard in the casino environment or in casino marketing advertising?

4. If the slot machine was 1 3-reel, 512 stop (Megabucks) machine, how many theoretical plays per machine cycle?

WEEK 3 DISCUSSION QUESTIONS

Chapter 9 Slot Operations 1 -

      * List the factors responsible for the near extinction of coins from slot floors of contemporary casinos.

Field Trip - High Volume Hotel/Casino Gaming Device Dept -
      * Describe the overall layout of NY NY slot floor. Describe some speciality slot machines from the field trip.

Introduction to Slot Management Part 1 -
      * Name and define five terms discussed in this lecture by David Ross concerning slot management terminology.

Over Mechanical Functional Knowledge of Gaming Devices -
      * List five functional parts of slot machines and describe their significance.

The Leadership Role of the Director of Gaming Device Dept. -
     * What type of management style would you like to see in effect for the Director of Slot Operations? How could you put this style into action as a Director of Slot Operations?

Gaming Device Machine Percentage Calculations -
     * List and describe three terms used in the slot dept. for calculations and report purposes.

WEEK 3 COURSE VIDEOS

Day1 Field Trip High Volume Hotel Casino Gaming Device Department

Day 2 Introduction To Slot Management Part 1
           Overall Mechanical Functional Knowledge of Gaming Devices

Day 3 IGT Marketing
           Leadership Role Director of Gaming Device Department
           Gaming Device Machine Percentage Calculations
           Slot Probability with Peter Eghoian

WEEK 2 ASSIGNMENT QUESTIONS

1. Since Nevada has converted to Title 31 Federal Regulation for cash reporting has this new regulation been beneficial  and user friendly to casino operators?

2. Do you think that the IRS Receipts and Withholding forms are user friendly or should they be revised? If necessary, how should they be revised?

WEEK 2 DISCUSSION QUESTIONS

Chapter 5 Nevada Gaming Regulations -

      * Describe the standards by which the GCB and NGC evaluate the character and personal attributes of gaming license applicants.

Gaming Control Reporting  IRS Receipts -
      * Explain the use of the W-2G and 1042 forms for IRS receipts withholding.

Gaming Control -
      * Describe the differences between Restricted and Non-restricted gaming licenses in Nevada.

Currency Reporting -
      * What are the primary purposes for currency reporting?

Gaming Taxes -
      * How does the gaming tax structure and guidelines differ in Atlantic City, New Jersey as compared to that of Nevada?

Chapter 8 Currency and Suspicious Activity Reporting -
      * Name and describe 5 suspicious activity transactions that would warrant Suspicious activity reports.

WEEK 2 COURSE VIDEOS

Day 3 Gaming Control Law
          Title 31 General Information Processing

Day 4 Gaming Control Reporting IRS Receipts
          Gaming Control

Day 5 Currency Reporting
          Gaming Taxes

WEEK 1 ASSIGNMENTS QUESTIONS.

1. What does the future hold for slot (gaming device) innovation?

2. How do you think the organization of the casino dept. will change in future years?

3. Has the rooms dept. reached a technology threshold in servicing guest's especially casino customers?

4. With todays slot technology will the floor person position have more of a marketing job description in the future?

WEEK 1 DISCUSSION QUESTIONS.

History of Casino Development - 

       * Describe five significant timeline occurrences in the history of gaming.

History of Gaming Devices - 

       * What makes gaming devices special in the historical development of gaming?

Casino department Organizational Structure -

       * List 5 positions in the casino organizational chart and discuss how they interrelate to each other.

Slot Floor Persons - 

       * Describe 3 important functional duties of a slot floor person.

How the Casino Department Relates to other Hotel Departments - 

       * Name and define 3 types of reservation used in the front desk area that relate to casino customers.

Supplement - Casino Cage Credit and Collections -

       * Name and define 3 significant terms used in the casino cage area.

Chapter 1 A History of Casino Gaming -

       * What significant contribution did Howard Hughes make to the casino industry in Las Vegas?

Chapter 7 Cage Operations -

       * Per the example provided in the chapter, name the primary areas of the main cage.

WEEK 1 COURSE VIDEOS

Day 1 Course Videos--History of Casino Development

Day 2 History of Gaming Devices

Day 3 Casino Department Organizational Structure

Day 4 Slot Floorpersons

Day 5 How the Casino Department Relates to Other Departments

           Casino Cage Credit and Collections

Course Syllabus: Introduction to Casino Management

 IGI Introduction to Casino Management 

(Spring 2015)

Course Objectives/Learning Outcomes (Description)

This course is designed to identify, contrast, and compare basic casino department management procedures. Students will examine and discuss the relationship between the casino department and other departments in a hotel/casino environment. Course content will focus on game selection, controls, layouts, gaming development and customer service; the casino industry's future outlook and career opportunities will also be explored. At the conclusion of the course, students will be able to implement and apply the basic procedures of managing a casino within a resort setting. This will be facilitated through discussions, assignments, videotape, a Mid-term Exam, a Final Exam, a Current Events Report and a Principles of Casino Management Application Report. Please note that the Leo Lewis and David Ross video tapes, even though somewhat outdated, provide you with actual industry executive exposure, terminology, and decision making techniques.

Course Procedures

The course will follow an instructor presentation/discussion format. Required/suggested readings and lecture material will be covered, however, the instructor will encourage open discussion by all class members for the benefit of everyone. This will be facilitated with Online Education video tapes (streamed into the higherL LMS), higherL LMS discussion questions, higherL LMS assignments, higherL LMS mail, course content homepage for the syllabus, learning modules, higherL LMS announcements provided weekly by the instructor, and My Grades in My Tools for viewing your Course Record.

Instructor's Philosophy

This instructor's primary concern is to provide the best possible learning environment. In the industry I always keep in mind a quote by Autry (1991), "I always tell my supervisors, 'Those workers want to know how much you care before they care how much you know.'" I sincerely care about each student learning and working at his/her potential. In turn, I will be providing each learning module with the best information available on the subject.

Student Responsibilities

1. Read required/suggested book chapters and references before the class learning module discussions and assignments. Also, it is strongly suggested that you print-out the PowerPoint slides and PDF content information from higherL LMS. Only important highlight material will be covered in the instructor presentations.

2. Read weekly announcements, messages, and course mail (updated early each week).

3. Keep in touch with the instructor through the higherL LMS course mail.

4. Thoughtful, constructive, and active participation in class discussions and assignments is expected. This will be facilitated by higherL LMS Discussion Questions and higherL LMS Assignment Questions (DUE BY MIDNIGHT EACH SUNDAY AND RESPONDED TO EACH MONDAY).

5. The exams will be objective in format and be administered on higherL LMS. They will be closed books/notes and must be proctored. The Mid-term Exam will last one hour and 15 minutes. The Final Exam will last two hours. Students out of the Las Vegas area are responsible for securing a proctor and following the Online Education policy forms for that purpose (more details will be given prior to the exams). THERE WILL BE NO EXCEPTIONS TO THIS POLICY.

6. You must have Microsoft Word or Microsoft Vista Word to operate this higherL LMS course.

Assessments

Points

Class participation in higherL LMS discussion Questions--200 points [17%] (DUE BY MIDNIGHT EACH SUNDAY)

Class participation in higherL LMS assignments—200 points [17%] (DUE BY MIDNIGHT EACH SUNDAY)

Mid-term Exam--200 points [17%]

Final Exam--200 points [17%]

Current Events Report Assignment--200 points [17%]

Principles of Casino Management Application Report Assignment--200 points [17%]

Class Photo--20 bonus points

See my grades in my tools

Grading Scale: This is a pass or fail "Certificate of Completion" class, therefore; no grades will be issued. You must maintain at least a 73% average to achieve the certificate.

General UNLV Information

REQUIRED

Anthony F. Lucas & Jim Kilby (2011). Introduction to Casino Management.  Okie International, Inc., Escondido, California  

[ISBN:   978-0-9817399-1-5]

Use the link "http://guides.library.unlv.edu/igi" for sources in answering the Current Event Lab Assignment in Learning 

Module Week #7.

OPTIONAL

Some of the sources listed below are professional databases. Assistance is available from the library athttp://www.library.unlv.edu/

ABI/INFORM

Autry, J. A., (1991). Love and Profit: The Art of Caring Leadership. New York: Morrow.

Business Source Premier.

CasinoCityPress.

Eade, R., (2006). Casino Cage Operations. Community College of Southern Nevada.

Fey, M., (2003). Slot Machines America’s Favorite Gaming Device (Seventh Edition). Reno, NV: Liberty Belle Books.

Gaming Research and Review Journal. University of Nevada, Las Vegas.

Gaming Studies Research Center. (2012). University of Nevada, Las Vegas-Lied Library. Available:http://gaming.unlv.edu.

Global Gaming Expo G2E Seminars (Multimedia CDs).

Goll, G., (1991). Hospitality Management: An Organizational Behavior Approach-Management by Values. UNLV: Academic Printing Services.

Hospitality and Tourism Complete.

Hospitality Related Journals. http://www.library.unlv.edu/subjects/hospitality_journals.html.

Pettersson and Hammond, Managing Casino Slot Operations, American Hotel & Lodging Educational Institute, 2009.

Publication Manual of the American Psychological Association, (Sixth Edition), 2010.

The Electronic Library: Including a Special Section: Issues from Multimedia Gaming Technology. (2005). Emerald Group Publishing Limited

Waters, G. A., (1993). Job Satisfaction of Slot Department Shift Managers in Las Vegas Casinos. Unpublished master’s thesis, University of Nevada, 

Las Vegas, Las Vegas, Nevada.

Course Flow

Eight Week Certificate of Completion 2015 (April 6, 2015--May 29, 2015)

Read Assignments Each Day from the Required Readings List

Answer higherL LMS Discussion Questions and Assignment Questions Each Day [DUE BY MIDNIGHT EACH SUNDAY PACIFIC TIME]

Learning Module Week #1 (History and Organization)

Day 1

Receive and organize materials for the course [SEE REQUIRED READINGS FROM READING’S LIST ABOVE-PURCHASE TEXTBOOK 

FROM UNLV BOOKSTORE OR DIRECT FROM THE PUBLISHER.]

Orientation/Syllabus--[PRINT-OUT THE SYLLABUS FOR YOUR REFERENCE]

Click on the Table of Contents Introduction Discussion Question and answer the instructor question for introducing yourself to the instructor 

and the other students in the class. Also, attach your picture as a JPEG file to earn 20 Bonus Points. JUST CLICK ON THE QUESTION; 

CREATE YOUR MESSAGE RESPONSE AND POST YOUR RESPONSE; PLEASE USE THIS PROCEDURE FOR ANSWERING 

ALL THE higherL LMS DISCUSSION QUESTIONS. REMEMBER ALL QUESTIONS ARE DUE BY MIDNIGHT SUNDAY OF 

EACH WEEK.

Take the Pre-test--in higherL LMS Assessments [Due by midnight Sunday April 12, 2015]

Chapter 1 A History of Casino Gaming--(see Reading List--Required Textbook)--Anthony F. Lucas & Jim Kilby (2011).

 Introduction to Casino Management.  Okie International, Inc., Escondido, California 

History of Casino Development

Day 2 History of Gaming Devices

Day 3 LECTURE--Casino Department Organizational Structure

Day 4 Slot Floorpersons

Chapter 7 Cage Operations

Day 5 How the Casino Department Relates to Other Hotel Departments

Supplemental-Casino Cage, Credit and Collections

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week.  

All answers are due by midnight Sunday of each respective week.

Learning Module Week #2 (Gaming Control/Law)

Day 1 Chapter 5 Nevada Gaming Regulations

Day 2 Chapter 8 Currency & Suspicious Activity Reporting

Day 3 Gaming Control Law

Title 31 General Information Processing

Day 4 LECTURE--Gaming Control Reporting-IRS Receipts

Supplemental-Gaming Control

Day 5 Supplemental-Currency Reporting

Supplemental-Gaming Taxes

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week.  

All answers are due by midnight Sunday of each respective week.

Learning Module Week #3 (Slot Management)

Day 1 Chapter 9 Slot Operations I

LECTURE--Field Trip-High Volume Hotel/Casino Gaming Device Department

Day 2 Supplemental-Introduction to Slot Management--Part 1

LECTURE--Overall Mechanical Functional Knowledge of Gaming Devices

Day 3 Course Video--IGT Marketing

LECTURE--The Leadership Role of the Director of Gaming Device Department

LECTURE--Gaming Device Machine Percentage Calculations

Guest speaker--Peter Eghoian--Slot probability

Day 4 Mid Term Exam Review

Day 5 Mid-term Exam Friday April 24, 2015 from 3:00 until 4:15 PM PACIFIC TIME in Beam Hall 240 for On-campus students.  

Out of Las Vegas area students will arrange separate proctors (details to follow).

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week. 

 All answers are due by midnight Sunday of each respective week.

Learning Module Week #4 (Detailed Slot Operations)

Day 1 LECTURE--Gaming Device Department Personnel Management

LECTURE--Gaming Device Department Scheduling

Day 2 LECTURE--Field Trip-International Game Technology

LECTURE--Gaming Device Floor Layouts and Techniques-Part I

DAY 3 LECTURE--Gaming Device Marketing and Signage-Part I

LECTURE--Field Trip-Bally Gaming

Day 4 LECTURE--Gaming Device Route Operations

LECTURE--Field Trip-United Coin

Day 5 LECTURE--Field Trip-Low Volume Hotel/Casino Gaming Device Department

LECTURE--Future Outlook and Career Opportunities in Gaming Device Operations

LECTURE--Problem Gambling [NO VIDEO]-Reference address:  http://www.nevadacouncil.org

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week.  

All answers are due by midnight Sunday of each respective week.

Learning Module Week #5 (Table Games)

Day 1 Chapter 4 Organizational Structure of Casino Departments

Day 2 Chapter 6 Casino Drop and Count Processes

Day 3 Casino Lab with Gary Waters

Day 4 Casino Lab with Gary Waters Part 1

Day 5 Casino Lab with Gary Waters Part 2

RFID Radio Frequency Identification for Table Games

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week.  

All answers are due by midnight Sunday of each respective week.

Learning Module Week #6

(Surveillance/Peripheral Games/Accountability/Marketing)

Day 1 Cheating Exposed

Day 2 Chapter 15 Race and Sports Book Operations

Day 3 Chapter 2 Profit Structure of Integrated Resorts

Day 4 Chapter 16 Introduction to Casino Marketing 

Day 5 Supplemental-Field Trip--New York New York Hotel/Casino

Supplemental-Field Trip-Paul-Son Gaming Corporation

Customer Courtesy and Service

Service Profit Chain

Click on the Table of Contents and answer the Assignment and Discussion Questions for this week.  

All answers are due by midnight Sunday of each respective week.

Learning Module Week #7

Current Events--Use Periodicals, Books, or Journal Reports for the following Topics) 

[Analyze one periodical, one book, or one journal article per topic--submit Assignment on this higherL LMS: 

 What you learned, how the current event relates to our course material, and a brief summary (Three paragraphs)]

Use the link "http://guides.library.unlv.edu/igi" for sources in answering this Current Event Lab Assignment.

DUE BY MIDNIGHT PACIFIC TIME SUNDAY MAY 24, 2015

Day 1 Coinless slot machines (gaming devices)—TITO (Ticket/in-Ticket/out)

Day 2 Server Based Gaming

Day 3 Tracking Systems for both Slots and Table Games

Day 4 Title 31 Bank Secrecy Act (reporting of cash transactions)

Day 5 Hand Held Gaming Devices and Electronic Games (Cantor Gaming, SHFL/Bally Technologies, IGT)

Learning Module Week #8

Days 1, 2, and 3 

(Principles of Casino Management Application Report--DUE BY MIDNIGHT PACIFIC TIME WEDNESDAY May 27, 2015) 

[Application of the course material to your current work environment and/or your future career--submit Assignment on this

 higherL LMS: five paragraphs minimum.]

Day 4 Final Exam Review

Day 5 Final Exam Friday May 29, 2015 from 3:00 until 5:00 PM PACIFIC TIME in Beam Hall 240 for On-campus students.  

Out of Las Vegas area students will arrange separate proctors (details to follow).